phlaro Privacy Policy

When you register for a phlaro account, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and your preferred payment method details. We also collect information generated by your activity on the platform, such as login timestamps, device type, browser version, IP address, and the games you play. This technical data helps us keep your account secure and ensure the platform runs smoothly on your device. If you contact our support team, we retain records of that correspondence so we can follow up effectively and improve our service. We do not collect any data beyond what is reasonably necessary to operate the platform and comply with our obligations under Philippine law.

phlaro uses your personal data primarily to operate and maintain your account, process transactions, and deliver the gaming experience you signed up for. We also use it to verify your identity and age in line with responsible gaming requirements applicable to players in the Philippines. Your contact details may be used to send you important account notifications — such as security alerts, transaction confirmations, and policy updates — which are not optional as they are necessary for the safe operation of your account. Where you have opted in, we may also send you platform news and promotional updates, which you can unsubscribe from at any time. We analyse aggregated, anonymised usage data to improve platform performance, fix bugs, and develop new features that better serve Filipino players.

phlaro does not sell, rent, or trade your personal data to any third party for their own marketing purposes — full stop. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors and identity verification partners, but only to the extent necessary for them to perform their specific function. All such partners are contractually required to handle your data securely and in accordance with applicable Philippine data protection standards. We may also disclose your information to regulatory or law enforcement authorities if required to do so by law, court order, or to protect the rights and safety of our users and the platform. In the event of a business restructure or acquisition, your data may be transferred to a successor entity, and you will be notified of any such change in advance.

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. Account passwords are stored using industry-standard hashing, and all data transmitted between your device and our servers is encrypted using secure protocols. Access to personal data within our organisation is restricted to staff who genuinely need it to perform their role, and all such staff are trained on data handling responsibilities. We conduct regular security reviews and promptly address any vulnerabilities identified. While no system can guarantee absolute security, we are committed to maintaining robust protections and will notify affected users without undue delay in the event of a data breach that poses a risk to their rights.

As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012. You may request access to the personal information we hold about you, ask us to correct any inaccuracies, or request that we delete your data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of processing, including direct marketing, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, please contact our support team using the details in the Contact section below — we will respond within a reasonable timeframe and at no charge to you. If you believe your rights have not been respected, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

phlaro uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and understand how players navigate the platform so we can improve it. Essential cookies are required for the platform to function and cannot be disabled without affecting your ability to use the service. We also use analytics cookies to collect anonymised data about page visits and feature usage, which helps us prioritise improvements that matter most to Filipino players. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform functionality. We do not use cookies to serve third-party advertising or to track your activity across other websites.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way phlaro handles your personal data, please reach out to our support team at support at phlaro.onl. We are committed to responding promptly and in plain Philippine English so you always get a clear answer. For general platform questions, the FAQ page is a good first stop. This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable law — the effective date at the top of this page will always reflect the most recent version, and continued use of the platform after any update constitutes your acceptance of the revised policy.